Refund Policy

Last updated: July 2026

We stand behind the quality of our guides and want you to feel confident purchasing. At the same time, because our products are delivered digitally and immediately accessible after purchase, we have a limited refund policy as described below.

Our commitment

Every Slate Smart Home guide is written to deliver exactly what it promises — a clear, tested, outcome-focused system that works. If you feel a guide fell short of that, we want to know and we will do our best to make it right.

Eligibility for a refund

Refund requests are considered on a case-by-case basis within 7 days of purchase. To be eligible, your request must include a specific explanation of how the guide did not deliver what was described. We take every legitimate concern seriously and will respond promptly.

Refunds will not be issued for the following reasons:

• You changed your mind after purchasing
• You found the information available elsewhere
• You purchased the wrong module
• You did not read the product description before purchasing
• More than 7 days have passed since your purchase

How to request a refund

Email us at support@slatesmarthome.com within 7 days of your purchase with your order number and a clear description of the issue. We will review your request and respond within 2 business days.

Approved refunds

If your request is approved, your refund will be issued to your original payment method. Processing time varies depending on your payment provider but is typically 5–10 business days.

Our goal

We would rather fix a problem than issue a refund. If something in a guide is unclear, incorrect, or didn’t work as described, tell us. We will address it directly and update the guide so others don’t run into the same issue.